Frequently Asked Questions
Everything you need to know about your Daniel Wellington experience.
How can I track my order?
Once your order is shipped, you will receive a confirmation email containing a tracking link. You can use this link to monitor your package's progress in real-time.
What is your return policy?
We offer a 30-day return policy for all items purchased directly from our website. Products must be in their original, unused condition with all protective stickers and packaging intact.
Are Daniel Wellington watches water-resistant?
Most of our watches have a water resistance of 3ATM, meaning they are resistant to splashes or rain. However, they should not be worn while showering, swimming, or diving.
How do I change my watch strap?
All our watches feature interchangeable straps. Each watch comes with a small tool in the box that allows you to easily pop out the spring bars and swap straps to match your style.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna in select regions.
Does my watch come with a warranty?
Yes, your Daniel Wellington watch is covered by a limited 24-month warranty against manufacturing defects from the date of purchase.